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Terms of Service

Last updated: June 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of FaultNet, a software-as-a-service platform operated by FaultNet ("we", "us", or "our").

By creating an account or using FaultNet, you agree to these Terms. If you do not agree, do not use the service.

2. Description of service

FaultNet is an online platform that allows users to document, track, share and search vehicle fault cases. Features include fault case management, diagnostic code lookup, timeline tracking, vehicle garage management, AI-assisted fault analysis (Pro tier only) and community search.

Access is provided via a web application at faultnet.io and associated subdomains.

3. Eligibility

You must be at least 18 years old to use FaultNet. By registering, you confirm that you meet this requirement.

4. Account registration

4.1 You must provide accurate and complete information when creating an account.

4.2 You are responsible for maintaining the security of your account credentials. Notify us immediately at contact@faultnet.io if you suspect unauthorised access.

4.3 We may suspend or terminate your account if we believe your credentials have been compromised or misused.

4.4 One person or entity may not maintain more than one account without our prior written consent.

5. Subscription and billing

5.1 FaultNet is available on a free Standard tier and a paid Pro tier.

5.2 Pro subscriptions are billed monthly or annually in advance via Stripe. Prices are displayed on the pricing page and quoted in GBP inclusive of VAT (if applicable).

5.3 Subscriptions auto-renew at the end of each billing period. You may cancel at any time through the Stripe customer portal accessible from your account. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time.

5.4 We reserve the right to change pricing with 30 days' notice. Continued use after the notice period constitutes acceptance of the new price.

5.5 All payments are processed by Stripe. We do not store payment card details.

6. User content

6.1 You retain ownership of any content you submit to FaultNet ("User Content"), including fault case descriptions, timeline entries, photos, videos and vehicle data.

6.2 By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free licence to store, display and distribute it as part of the FaultNet service, including making it searchable to other users.

6.3 You warrant that your User Content does not infringe any third-party intellectual property rights and does not violate any applicable law.

6.4 We may remove User Content that violates these Terms without prior notice.

7. Prohibited conduct

You must not:

  • Use FaultNet for any unlawful purpose
  • Upload content that is defamatory, offensive or harassing
  • Attempt to access accounts or data belonging to other users
  • Scrape, copy or redistribute content from FaultNet without our written consent
  • Use automated tools to create accounts or submit content in bulk
  • Attempt to disrupt, overload or compromise the security of the platform
  • Circumvent any feature limitations or access controls

8. AI-generated content

8.1 FaultNet Pro includes AI-assisted fault analysis. This feature is provided for informational purposes only.

8.2 AI-generated outputs are not certified diagnostic advice and may be inaccurate or incomplete. We make no warranty as to their accuracy or fitness for any particular purpose.

8.3 You should always verify any suggested diagnostic or repair action using appropriate equipment, workshop manuals and qualified professionals before acting on AI-generated suggestions.

8.4 We are not liable for any loss or damage arising from reliance on AI-generated content.

9. Intellectual property

9.1 FaultNet, its software, design, trademarks and all content we produce are owned by or licensed to us. Nothing in these Terms transfers ownership of any intellectual property to you.

9.2 The DTC code database, vehicle database and component data provided through FaultNet are compiled by us and remain our intellectual property.

10. Availability and changes

10.1 We aim to provide continuous access to FaultNet but do not guarantee uptime. We may perform maintenance, updates or temporary suspensions with or without notice.

10.2 We reserve the right to modify or discontinue features of the service at any time. Where material changes are made, we will provide reasonable notice where practicable.

11. Disclaimers

11.1 FaultNet is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose or non-infringement.

11.2 We do not warrant that the service will be error-free, uninterrupted or free from harmful components.

11.3 Vehicle fault diagnosis involves inherent risk. Any action taken based on information found on FaultNet is at your own risk. We are not responsible for mechanical failures, accidents or any other consequences arising from use of the platform.

12. Limitation of liability

To the maximum extent permitted by law, our aggregate liability to you for any claim arising from use of FaultNet is limited to the greater of: (a) the total fees paid by you to us in the 12 months preceding the claim; or (b) £50.

We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data or goodwill.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by our negligence or any liability that cannot be limited by law.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses and expenses (including reasonable legal fees) arising from your use of FaultNet, your User Content or your breach of these Terms.

14. Termination

14.1 You may close your account at any time from Profile → Close account.

14.2 We may suspend or terminate your account immediately for a material breach of these Terms, persistent violation of the prohibited conduct rules, non-payment or where required by law.

14.3 On termination, your access to the service ceases. Your public-facing content may remain visible until specifically removed.

15. Governing law

These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

Questions about these Terms? Email us at contact@faultnet.io or use the contact form.