Your first fault case

This walks you through the whole flow from a blank account to a documented, searchable fault case. It should take about 10 minutes.

Step 1 — Add your vehicle to the garage

Before you create a case, you need a vehicle to attach it to.

1. Tap Garage in the bottom nav
2. Tap the + button
3. Search for your vehicle by manufacturer, model, and variant — most production vehicles are in the database
4. If yours isn't there, tap Add manually and fill in the details yourself
5. Hit Save

Your car is now in the garage. You can add a photo to it later if you want.

Step 2 — Create a fault case

1. Tap Cases in the bottom nav
2. Tap the + button (bottom-right)

3. Fill in the case details:

   Field	What to put
   Title	A short description of the fault, e.g. "Engine misfire on cold start"
   Category	Pick the closest match — Engine, Transmission, Suspension, etc.
   Mileage	Current reading when you first noticed it
   Country	Where you are — useful for others searching by region
   Symptoms	Describe exactly what you're experiencing
   Conditions	When does it happen — cold start, idle, heavy load, highway?
   Systems	Which systems seem affected
   DTC codes	Any fault codes you've pulled from the car

4. Tap Save case

The more detail you add, the more useful your case is — both for you later and for others searching.

Step 3 — Add photos and videos

From the case details page, you can attach evidence:

• Photos — scroll to the Photos section and tap + to upload
• Videos — scroll to the Videos section and paste a link (YouTube, Vimeo, or direct video URL)

Photos of the fault — warning lights, leak locations, worn parts — make the case much easier for others to understand.

Step 4 — Use the timeline

The timeline is your log of everything that happens while you're investigating. Tap the chat bubble button (bottom-right on the case page) to add an entry.

Entry types you'll use most:

• Note — freeform text, great for jotting down what you tried
• DTC added/removed — tracks when you add or clear a fault code
• Metadata — key-value pairs for things like sensor readings, measurements or parts

Build it up as you go. When you've fixed it, the resolution entry records what worked.

Step 5 — Search for similar cases

Before you go too deep on diagnosis, it's worth searching to see if someone else has cracked the same fault on the same car.

1. Tap Search in the nav
2. Type in your fault description or DTC code
3. Use the vehicle filters to narrow to your make and model
4. Read through the results especially any resolved cases

Pro users can add conditions, systems, mileage range and country filters to get much more targeted results.

Step 6 — Resolve the case

Once you've fixed it:

1. Open the fault case
2. Choose Resolve case
3. Pick a resolution type
4. Describe what you found and what fixed it
5. You can optionally adjust final mileage and any final DTCs
6. Save

A resolved case with a good resolution description is incredibly useful to the next person who hits the same fault.